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Business Administration and Leadership (Diploma)

The Business Administration and Leadership diploma program is an evidence-based program designed to provide students with skills to build a career in service, retail, and other general business sectors. Students will have the opportunity to learn management and leadership skills, as well as four fundamental business disciplines: leadership, marketing, strategy and finance.

Graduates receiving training for entry-level jobs such as:

  • Office Manager
  • Supervisor
  • Administrative Assistant
  • Customer Service Representative
  • Retail Associate
  • Sales Representative

Business Administration and Leadership graduates work in a variety of jobs such as sales, customer service, or entry level supervisors. Vista’s program is designed to teach students management, finance, marketing, communication and other disciplines required to qualify for entry level careers in administrative management. The program is designed to help you to:

  • Communicate information and ideas in speaking so others will understand.
  • Problem solve by identifying when something is wrong or is likely to go wrong.
  • Understand business information and ideas presented in writing.

In our 15 month program, you will learn:

  • Basic computer usage
  • Microsoft Office software
  • Problem solving and conflict resolution
  • Business communication
  • Time management and goal setting techniques
  • Small business management techniques
  • Basic marketing and management theories

Note: Completion times vary by individual.

Employers Look for the Following Skills and Abilities:

    • Attention to Detail — requires being careful about detail and thorough in completing work tasks.
    • Integrity — requires being honest and ethical.
    • Business and Management Principles – requires being involved in strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources.
    • Customer and Personal Services – Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
    • Administrative and Clerical Procedures and Systems – Knowledge of word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
    • Personnel – procedures for recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
    • Speaking — talking to others to convey information effectively.
    • Problem Solving — using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
    • Reading Comprehension — Understanding written sentences and paragraphs in work related documents.

Employers look for leaders who can communicate, problem solve and work on teams. Typical work activities include:

  • Communicating with Supervisors, Peers, or Subordinates — providing information by telephone, in written form, e-mail, or in person.
  • Getting Information — observing, receiving, and otherwise obtaining information from all relevant sources.
  • Coordinating the Work and Activities of Others — getting members of a group to work together to accomplish tasks.
  • Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Wages & Employment Trends

Typically, entry-level positions for this career field tend to start in the lower range of estimated salaries.  Graduates with experience and select skills may earn more, depending upon the industry. The following are examples of median wages for a variety of jobs and industries:

Job Type Median Annual Salary (2017)
Retail Sales Workers $23,370
General Office Clerks $31,500

There is a wide range of earning potential for qualified people in this career field. Vista is here to help you receive the training you need to be qualified to join this group.

Source: Bureau of Labor Statistics 2017 wage data.

Employment is projected to grow from 2016 to 2026 at the average rate for all occupations (Average = 5% to 9%).

Related Occupations:

  • Lodging Managers
  • First-Line Supervisors of Office and Administrative Support Workers
  • First-Line Supervisors of Transportation and Material-Moving Machine and Vehicle Operators

Note: Salaries provided are the median for all hires. New graduates should expect entry level wages and pay may vary according to location and other factors.

Source: Bureau of Labor Statistics 2016-2026 employment projections.

“Projected growth” represents the estimated change in total employment over the projections period (2016-2026).

Source: https://www.bls.gov/ooh/office-and-administrative-support/customer-service-representatives.htm#tab-8

Source: https://www.bls.gov/ooh/office-and-administrative-support/home.htm

Source: https://www.onetonline.org/link/summary/11-1021.00