We See Greatness

Information Technology Support Technician (AAS)

The online Associate of Applied Science in Information Technology Support Technician degree is an evidence-based program designed to provide students with knowledge and skills to provide technical support and troubleshooting services to end-users who need assistance with their computer hardware or software. IT support technicians resolve computer problems for clients in person, or via telephone or electronically. IT support technicians need well-rounded computer skills necessary for today’s digital age. Understanding computer hardware and software, information systems, networking, operating systems, the Internet and help desk concepts are essential for overseeing the daily performance of computer systems including answering user inquiries, resolving problems, reading technical manuals, setting up employee equipment and installation of software.

Graduates receive training for entry-level jobs such as:

  • Computer Specialist
  • Computer Support Specialist
  • Computer Technician
  • Desktop Support Technician
  • Help Desk Technician, IT Specialist
  • Network Technician
  • Technical Support Specialist

These positions could involve working for

  • Small business to large corporations
  • Federal, state or local government
  • Associations or non-profit enterprises
  • Online retailers
  • Colleges or universities
  • Clinics, hospitals, and other healthcare settings
  • IT consulting firms
  • Cable companies
  • Call centers.

Tasks generally performed include providing technical support, monitoring computer system performance, collaborating with others to resolve IT issues, and resolving computer problems such as slow performance, connection problems, and an inability to access data.

Certification

Program graduates receive training that prepares them to take the A+ Core 1 & 2 certification exams, Windows Operating Systems certification exam, CompTia Network+ certification exam, and CompTia Security+ certification exam.

Earning your degree, as well as completing the industry certification, can help you stand out amongst other potential job candidates.

In our program, you will have the opportunity to learn:

  • Computer hardware and software
  • Operating systems
  • Technical support skills
  • Problem solving and conflict resolution
  • Communication
  • Time management
  • Group dynamics
  • Interview preparation
  • Job search techniques
  • Workplace behavior best practices

*Note: Completion times may vary with each student.

Employers Look for the Following Skills and Abilities:

  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking — Talking to others to convey information effectively.
  • Service Orientation — Actively looking for ways to help people.
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
  • Attention to Detail — requires being careful about detail and thorough in completing work tasks.
  • Integrity — requires being honest and ethical.

Employment Trends

According to the Bureau of Labor Statistics, employment of computer support specialists is projected to grow 10 percent from 2018 to 2028, faster than the average for all occupations. More support services will be needed as organizations upgrade their computer equipment and software.

https://www.bls.gov/OOH/computer-and-information-technology/computer-support-specialists.htm#tab-6