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Medical Administrative Assistant (AAS)

The evidence-based Associate of Applied Science Degree for Medical Administrative Assistant (MAA) focuses on front-office duties and administrative functions within healthcare organizations. Students in the Medical Administrative Assistant program have the opportunity to learn how to assist in a healthcare environment by performing a variety of patient and administrative functions. Throughout the program, professionalism, patient relations, critical thinking, adherence to the ethical and legal requirements of a medical practice and proper communication skills are emphasized.

Graduates receive training for entry-level jobs such as:

  • Medical Secretary
  • Customer Service Representative
  • Office Assistant

If you enjoy working with people and have a knack for customer service, you may already have a start on some of the skills needed for a successful MAA career working in a:

  • Doctor’s office
  • Hospital
  • Outpatient clinic
  • Long-term care facility

Medical Administrative Assistants have a firsthand opportunity to make a difference in the quality of patients’ lives. An MAA is the “face” of the front office of a medical facility and helps keep the office running smoothly*.


Classes prepare students to sit for the exam to become a Certified Medical Administrative Assistant (CMAA) after meeting eligibility requirements.

*Note that the Medical Administrative Assistant (MAA) program is not specifically designed to prepare a graduate to become a Medical Assistant (MA). MAs typically perform clinical, patient care functions.

In our 18 month program accelerated program, you will have the opportunity to learn how to:

  • Schedule appointments
  • Manage patient records
  • Conduct basic medical coding and transcription
  • Perform accounting, billing and collection procedures
  • Complete insurance claim forms
  • Use computers to manage a business
  • Provide effective customer service
  • Communicate clearly

Note: Completion times may vary with each student.

Employers Look for the Following Skills and Abilities:

  • Clerical— Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Computers — Knowledge of basic computer use and office applications.
  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Speaking — Talking to others to convey information effectively.
  • Service Orientation — Actively looking for ways to help people.
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Reading Comprehension — Understanding written sentences and paragraphs in work related documents.

Employment Trends

There is a wide range of earning potential for qualified people in this career field. Vista is here to help you receive the training you need to be qualified to join this healthcare group.

Source: Bureau of Labor Statistics 2017 wage data.

Employment is projected to grow from 2016 to 2026 at the average rate for all occupations (Average 5% to 9%).

Note: Salaries may vary according to location and other factors.

Source: Bureau of Labor Statistics 2016-2026 employment projections .

“Projected growth” represents the estimated change in total employment over the projections period (2016-2026).